At storeshangmall.com, we are committed to providing high-quality products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, you may request a return or exchange according to the policy outlined below.

Return & Exchange Policy

If you are not satisfied with the product after receiving it, you may contact our customer service team within 30 days of delivery to request a return or exchange. Our support team will review your request after verifying your order and shipping information.

To be eligible for a return or exchange, items must meet the following conditions:

The item must be unused, unwashed, and in the original condition in which it was received.

All original packaging, tags, and accessories must be included.

The return request must be submitted within 30 days of the original delivery date.

Once your return request is approved, you will receive instructions on how to return the product.

Return Process

To return an item, please follow these steps:

Contact our customer service team to request a return authorization.

Provide your order number and reason for the return.

Once your request is approved, follow the return instructions provided by our support team.

Carefully package the item and include the Return Merchandise Authorization information in the package.

Attach the return label to the outside of the package.

Ship the parcel to the designated return address.

For your protection, we recommend using a shipping service that provides tracking and insurance.

Refund Policy

Once your returned item is received and inspected, we will process your refund. Approved refunds will be issued to the original payment method used for the purchase whenever possible.

Please allow 3–5 business days for the refund to be processed after approval. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

Gift orders will be refunded to the original purchaser.

Full Refund Eligibility

You may be eligible for a full refund under the following circumstances:

The product you received is defective or completely non-functional.

You received the wrong item.

Your order does not arrive within 25 business days after the order was placed.

In such cases, please contact our customer service team as soon as possible so we can resolve the issue promptly.

Shipping Costs

Customers are responsible for the return shipping costs unless the item received is defective or incorrect.

Please note:

Original shipping fees are non-refundable.

If a refund is issued, the return shipping cost may be deducted from the total refund amount when applicable.